Choose the format according to the interaction. A bot can support a structured conversation or notification flow; a Mini App can provide a richer interface. Both still need defined identity, permissions and recovery behavior.
Link the channel to the correct account
A Telegram user identifier identifies a channel user, not by itself an authorized financial or player account. Define the account-linking process, verification, expiry and revocation. Specify what information may appear in a message and what requires authenticated access elsewhere.
Keep the underlying account system authoritative. A chat instruction should not bypass restrictions or create permissions unavailable through the operator's normal service.
Decide which actions belong in the channel
| Action | Boundary to specify |
|---|---|
| Notification | Consent or eligibility, content sensitivity and delivery failure |
| Support request | Identity needed, case creation and human handoff |
| Account information | Permitted fields and authentication state |
| Product interaction | Applicable operator and platform conditions, with an authoritative result |
| Financial action | Explicit permission, confirmation and transaction recovery |
Confirm current platform policies and the relevant market requirements for the actual implementation. Do not infer permission from the presence of other bots offering similar functions.
Test replay, expiry and revoked access
Repeat a command and verify whether it should return the existing result or perform a distinct action.
- Interrupt a session.
- Revoke the account link.
- Try an old button or command.
Check that the underlying service enforces the agreed permissions.
Include an unavailable backend and a delayed response. The user needs a clear pending or failed state, while the team retains identifiers for investigation. A conversational reply is not proof that a financial operation completed.
Scope the handoff
Agree ownership of the bot or app, credentials, deployment, monitoring and support. Document how the channel is disabled or changed if a dependency becomes unavailable.
Describe the interaction you want in Telegram, the existing account system and the actions that must require human approval.