SuperBluOrange can scope the entertainment product around its virtual-value model. A product with redeemable promotional awards needs a separate review of its mechanics; see the sweepstakes platform scope.
Separate purchased value from promotional rewards
Define each unit and the actions it permits. State how purchase credits, earned rewards, expiry and refunds affect the account. If more than one unit exists, the interface and support tools should make the difference understandable.
For example, a purchase reversal may arrive after the user has spent the purchased units. The product rules need an answer for that state before it occurs: what balance changes, what actions remain available and what the user is told. Do not let an ad hoc support adjustment become the only record of the decision.
Compare the journeys that affect implementation
| Journey | Scope question |
|---|---|
| Purchase | Who confirms payment, prevents duplicate credit and supplies the receipt? |
| Reward | Which event qualifies, and how are repeated or late events handled? |
| Recovery | How is access restored without giving another person the account? |
| Refund | How is the original transaction linked to the balance adjustment? |
| Product update | Which version of the rules governs an existing purchase or reward? |
Agree the device and distribution requirements early. A web launch and an app-store release can involve different payment and release dependencies.
Test the model as a player and as support staff
- Run a purchase, a duplicate payment notification, a refund after partial use and a reward correction.
- Check the displayed balance against the transaction history.
- Then recover an account and verify that the same records remain available to the authorized user and support team.
Include failed and pending states in the design. A user should be able to distinguish a payment still being checked from a completed purchase whose credit has not appeared.
Measure the intended entertainment product
Define the decisions the reports should support: purchase conversion, repeat participation, refund rate and reward cost. Use consistent cohorts and periods rather than attributing any increase to the new platform automatically.
Send your virtual-currency rules and player journeys. Include the intended devices, purchase methods and any transfer or redemption mechanism so the scope can address the actual product.